Non-functioning Wheelchair Retractor - Could this Be the Problem?

If you have a non-functioning wheelchair tie-down retractor and the webbing is not releasing properly, here are a few steps you can try to troubleshoot the issue:

  1. Inspect the retractor mechanism: Check if there are any visible obstructions, debris, or tangled webbing inside the retractor mechanism. Clear out any debris and ensure that the webbing is properly aligned.

  2. Check the tension knob or lever: Some retractors have a tension adjustment feature. Make sure the tension knob or lever is not overly tightened, as this can prevent the webbing from releasing properly. Adjust it to a moderate tension level and see if the webbing releases.

    Wheelchair Retractor -
  3. Apply pressure on the release button: While pulling on the webbing, press and hold the release button or lever to see if that helps release the webbing. Sometimes, the mechanism may require additional pressure to disengage.

  4. Consult the manufacturer's instructions: Refer to the user manual or instructions provided by the manufacturer for specific troubleshooting steps or guidance related to your particular model of retractor.

  5. Seek professional assistance: If the issue persists and you are unable to resolve it on your own, it may be necessary to consult a wheelchair technician or contact the manufacturer for further assistance. They can provide specialized advice and potentially arrange repairs or replacements if needed.

Below is information that is specific to the Q'Straint Retractor / Q8-6323-HR-A131 that might provide more insight into how retractors work and an easily fix.

The retractor has a locking mechanism inside, that once triggered, will not automatically release. There is a procedure to release it, which can be found here:

The important thing to consider when trying to release the retractor, is that this unit is designed to only work with the webbing at 0 degrees, in other words, the webbing should be pointing up toward the ceiling. Sometimes, the retractor can be a little stubborn, so please give it a couple of tries. has a selection of Retractors and Belts from all the top manufactuers. AMF Bruns, Sure-Lok and Q'Straint

Remember to prioritize your safety and the safety of the wheelchair user while attempting any troubleshooting steps. If in doubt, it's best to consult a professional for assistance. WheelchairStrap.com800.884.6456