What is a 4-point wheelchair tie-down system?

A 4-point tie-down uses four retractors or straps — two at the front and two at the rear of the wheelchair — to secure the chair to the vehicle floor. When combined with a lap and shoulder belt for the occupant, it meets federal ADA and WC18 securement standards for paratransit, NEMT, and school bus transport.

Is wheelchair securement required by law?

Yes. The Americans with Disabilities Act (ADA) requires that all public transit vehicles equipped to transport wheelchair users must have an approved securement system. NEMT providers, paratransit operators, and school bus fleets are all subject to federal and state securement regulations. Failure to comply can result in fines and significant liability in the event of an accident.

What does WC18 compliant mean?

WC18 is the RESNA/ANSI standard that defines performance requirements for wheelchair tie-down and occupant restraint systems (WTORS). WC18-compliant products have been crash-tested to withstand higher load forces than previous standards, providing greater protection for wheelchair users in the event of a collision or sudden stop.

Which wheelchair securement brands do you carry?

We are an authorized dealer for Q'Straint, AMF Bruns, and Sure-Lok — the three leading manufacturers of wheelchair tie-down and occupant restraint systems worldwide. All products meet or exceed WC18 compliance standards where applicable.

What is the difference between an L-track and a Slide N' Click system?

L-track is a recessed floor channel that accepts fittings at any point along its length, giving installers maximum flexibility in retractor placement. Slide N' Click is Q'Straint's proprietary system using pre-set anchor points that allow faster, tool-free securement — popular in high-volume paratransit operations where speed of securement matters.

What is the difference between a manual and retractable wheelchair strap?

Manual straps are fixed-length webbing straps with a hook or loop connection — simple, affordable, and reliable. Retractable systems use a spring-loaded mechanism to automatically take up slack, making securement faster and reducing trip hazards from loose webbing. Electric retractors add powered retraction, ideal for operators or drivers with limited hand strength or mobility.

Do you offer fleet pricing for multiple vehicles?

Yes. We offer fleet pricing for operators outfitting five or more vehicles. Submit your vehicle count, vehicle type, and preferred brand through our Fleet Quote form and a specialist will respond within one business day.

Do your products come with installation instructions?

Yes. All products ship with manufacturer installation guides. We also maintain a full library of installation and user guides on our website for Q'Straint, AMF Bruns, and Sure-Lok products. Our specialists are also available by phone at 800.884.6456 if you need installation support at no charge.

Refund policy

WHEELCHAIRSTRAP.COM RETURN POLICY

Initial Inspection

Upon receipt of shipment, Buyer shall inspect their order. If any loss or damage is discovered, Buyer must notify both the Seller and carrier at once. Seller will cooperate with Buyer in filing claims with the carrier. If Buyer believes any goods fail to conform, Buyer shall give Seller written notice specifying the alleged nonconformity within thirty (30) days of delivery.

Product Returns

No goods may be returned without prior authorization from Seller. Seller reserves the right to limit the time during which returns may be authorized. Discontinued products, goods made to a customer's specifications or purchased specially for a customer are not returnable. Shipping charges must be pre-paid by Buyer on all returns. Returned goods will be inspected by Seller and the credit to be allowed for such return, if any, shall be at Seller's absolute discretion. The goods must be unused and in new or resalable condition and in the original packaging. Credit will not be allowed for returned goods that have been damaged or otherwise rendered unfit for resale. Any credit allowed will be further reduced on account of any freight charges paid by Seller and, where appropriate, a fee for repackaging. In no event will returns be authorized after six (6) months from invoice date.

If ordered goods are refused by Buyer or returned to Seller due to Buyer's failure to accept delivery, Buyer shall remain obligated to reimburse Seller for all shipping fees incurred by Seller.

Return Request

Submit a return request Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

In the Email field, enter your email address, and then click Continue.
In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
Go back to the online store, and then enter a six-digit verification code.

Click the order that you want to submit the return for.
If your order has more than one item, then select the items that you want to return.
Select a return reason and add a note for the store.
Request return.

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

Non-returnable items include:

Some Discounted items listed as final sale cannot be returned or exchanged
Customized products cannot be returned or exchanged

Refund

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. When the Product Return terms are satisfied, a refund will be processed, and a credit will automatically be applied to your account or original method of payment.

Exchanges

It is very important to us that you receive the correct securement system for your occupant, wheelchair, vehicle and track. If there is an alternate system on WheelchairStrap.com that better fits your situation, we will work with you to ship the original product back and ship the correct product to you as quickly and economically as possible.

Shipping
To return your product, you should mail your product to: WheelchairStrap.com, 1015 N I35E, Suite 218, Carrollton, Tx, 75006. If you are responsible for shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. This is the safest way to guarantee that we will receive your returned item.

**Due to restrictions on package length imposed by UPS & FedEx, lengths longer than 48" are highly likely to incur surcharges in excess of website checkout shipping software. Customers should contact us prior to shipping items longer than 48" to discuss the lowest cost shipping method.