What is a 4-point wheelchair tie-down system?

A 4-point tie-down uses four retractors or straps — two at the front and two at the rear of the wheelchair — to secure the chair to the vehicle floor. When combined with a lap and shoulder belt for the occupant, it meets federal ADA and WC18 securement standards for paratransit, NEMT, and school bus transport.

Is wheelchair securement required by law?

Yes. The Americans with Disabilities Act (ADA) requires that all public transit vehicles equipped to transport wheelchair users must have an approved securement system. NEMT providers, paratransit operators, and school bus fleets are all subject to federal and state securement regulations. Failure to comply can result in fines and significant liability in the event of an accident.

What does WC18 compliant mean?

WC18 is the RESNA/ANSI standard that defines performance requirements for wheelchair tie-down and occupant restraint systems (WTORS). WC18-compliant products have been crash-tested to withstand higher load forces than previous standards, providing greater protection for wheelchair users in the event of a collision or sudden stop.

Which wheelchair securement brands do you carry?

We are an authorized dealer for Q'Straint, AMF Bruns, and Sure-Lok — the three leading manufacturers of wheelchair tie-down and occupant restraint systems worldwide. All products meet or exceed WC18 compliance standards where applicable.

What is the difference between an L-track and a Slide N' Click system?

L-track is a recessed floor channel that accepts fittings at any point along its length, giving installers maximum flexibility in retractor placement. Slide N' Click is Q'Straint's proprietary system using pre-set anchor points that allow faster, tool-free securement — popular in high-volume paratransit operations where speed of securement matters.

What is the difference between a manual and retractable wheelchair strap?

Manual straps are fixed-length webbing straps with a hook or loop connection — simple, affordable, and reliable. Retractable systems use a spring-loaded mechanism to automatically take up slack, making securement faster and reducing trip hazards from loose webbing. Electric retractors add powered retraction, ideal for operators or drivers with limited hand strength or mobility.

Do you offer fleet pricing for multiple vehicles?

Yes. We offer fleet pricing for operators outfitting five or more vehicles. Submit your vehicle count, vehicle type, and preferred brand through our Fleet Quote form and a specialist will respond within one business day.

Do your products come with installation instructions?

Yes. All products ship with manufacturer installation guides. We also maintain a full library of installation and user guides on our website for Q'Straint, AMF Bruns, and Sure-Lok products. Our specialists are also available by phone at 800.884.6456 if you need installation support at no charge.

Warranty Information

WheelchairStrap.com is an authorized dealer for Q'Straint, AMF Bruns, and Sure-Lok. All products sold through WheelchairStrap.com are covered by the manufacturer's limited warranty against factory defects in materials and workmanship. Warranty periods vary by product series and are summarized below. For warranty claims, contact the manufacturer directly using the information provided below, or call us at 800.884.6456 for assistance navigating the process.

Q'Straint Warranty AMF Bruns Warranty Sure-Lok Warranty How to File a Claim

Q'Straint's limited warranty covers factory defects in materials and workmanship. Warranty periods vary by product series as listed below.

Product Series	Warranty Period	Notes
Q'POD, QRT-3 Series, QRT-5 Series	5 years	Registration required for full coverage
QUANTUM	3 years or 10,000 cycles	Whichever comes first. Registration required.
QRT Max, QRT Deluxe, QLK-150, Q'UBE	3 years	Registration required for full coverage
QRT Standard, Q-5000, M-Series, QLK-110, INQLINE, INQLINE Loader	2 years	Registration required for full coverage
All other Q'Straint products	1 year	Standard coverage

Important — Product Registration Required: The warranty periods above are only valid if the product is registered with Q'Straint after purchase. If a product is not registered, a 1-year limited warranty applies to all products regardless of series. Each warranty period runs from the date the product is shipped from Q'Straint and applies only to warranted defects that first manifest and are reported to Q'Straint within the applicable warranty period.

Q'Straint Warranty Contact

Phone (North America) 1-800-987-9987

Email support@qstraint.com

Hours Monday–Friday, 9:00 am–5:00 pm ET

Claim Deadline Report defects within 15 days of first occurrence

Browse all Q'Straint products →

AMF Bruns provides warranty coverage against factory defects in materials and workmanship. Warranty periods vary by product category as listed below.

Product Category	Warranty Period
Platinum Series Restraints	5 years
Silver Series Restraints	3 years
Black Series Restraints	3 years
Smartseats, Smartlegs, and Smartfloors	3 years or 36,000 miles (whichever comes first after original sale)
Head & Backrests	1 year
Ramps	1 year
Hide-A-Way	1 year
EasyPull	1 year
Steps	1 year
Accessories	1 year

Important — Product Registration Required: All AMF Bruns products must be registered within 30 days of purchase for the warranty to be valid. AMF Bruns will repair or replace defective parts at no charge; however, transportation, labor, and removal costs are the responsibility of the owner.

AMF Bruns Warranty Contact

Phone (Toll-Free) 1-877-506-3770

Email contact@amfbrunsamerica.com

Registration Deadline Within 30 days of purchase

Browse all AMF Bruns products →

Sure-Lok's limited warranty covers factory defects in materials and workmanship. Warranty periods vary by product series as listed below.

Product Series	Warranty Period	Notes
AL800 TITAN Series Systems	5 years	From date of shipment from Sure-Lok
AL700 TITAN Series Systems and GO2	3 years	From date of shipment from Sure-Lok
All other Sure-Lok products	1 year	Standard coverage

Warranty Period Note: Each Sure-Lok warranty period runs from the date the products are shipped from Sure-Lok and applies only to warranted defects that first manifest and are reported to Sure-Lok within the applicable warranty period. Sure-Lok retains the right to determine to its reasonable satisfaction whether any claimed defect is covered by this warranty.

Sure-Lok Warranty Contact

Phone (Toll-Free) 866-SURE-LOK (866-787-3565)

Fax 866-TIE-DOWN (866-843-3696)

Hours Monday–Friday, 8:00 am–5:00 pm

Claim Deadline Report defects within 15 days of first occurrence

Contact Form sure-lok.com/contact

Browse all Sure-Lok products →

All three manufacturers follow a similar process for warranty claims. Following these steps carefully will help ensure the fastest possible resolution.

Step-by-Step Claim Process

Register your product — Q'Straint, AMF Bruns, and Sure-Lok all require product registration to activate full warranty coverage. Register within 30 days of purchase using the links in each section above.
Document the defect — Note when the issue first appeared and photograph the defect if possible. Both Q'Straint and Sure-Lok require that defects be reported within 15 days of first occurrence.
Contact the manufacturer directly — Use the phone number or email listed in each brand's contact section above. Have your product model number, serial number, and purchase date ready.
Follow the manufacturer's return instructions — The manufacturer will determine whether the product needs to be returned for inspection or repaired in the field. Do not ship a product back without prior authorization.
Shipping and labor costs — The cost of returning the product for warranty service is typically the owner's responsibility. AMF Bruns similarly excludes transportation, labor, and removal from warranty coverage.

How long does a warranty claim take? Turnaround time varies by manufacturer, defect type, and parts availability — none of the three manufacturers publish a fixed processing window. As an authorized dealer, we can help advocate on your behalf. Call us at 800.884.6456 or email sales@wheelchairstrap.com if you need assistance moving a claim forward.

General Warranty Information

All warranty coverage listed above applies only to factory defects in materials and workmanship. Warranties do not cover damage resulting from improper installation, misuse, normal wear and tear, unauthorized modifications, or use of the product outside of its intended application.

For warranty claims on any product purchased through WheelchairStrap.com, contact the manufacturer directly using the information above. As an authorized dealer, we are happy to assist you in navigating the warranty process — call us at 800.884.6456 or email sales@wheelchairstrap.com.

Questions about warranty coverage before you buy? Our specialists are available Monday–Friday to help you select the right product and understand its coverage.

Warranty Information

Q'Straint Warranty Coverage

Q'Straint Warranty Contact

AMF Bruns Warranty Coverage

AMF Bruns Warranty Contact

Sure-Lok Warranty Coverage

Sure-Lok Warranty Contact

How to File a Warranty Claim

Step-by-Step Claim Process

General Warranty Information